Frequently Asked Questions
Find answers to common questions about collision repair, insurance claims, and our services.
Getting Started
Can I choose my own body shop for collision repair?
Yes. In Florida, you have the legal right to choose any collision repair shop you prefer. Your insurance company cannot require you to use a specific shop.
Do you work with all insurance companies?
Yes. We work with all major insurance companies including Geico, State Farm, Progressive, Allstate, USAA, and more.
How do I get started with a repair?
You can start by requesting a virtual estimate, scheduling an appointment, walking in, or calling us directly.
Do I need an appointment or can I walk in?
Walk-ins are welcome, but appointments are recommended for faster service.
What should I bring when I drop off my vehicle?
Bring your insurance claim number, driver’s license, and vehicle registration.
Repairs & Services
What types of repairs do you perform?
We specialize in collision repair, auto body repair, frame straightening, ADAS calibrations, dent repair, bumper repair, and professional auto painting.
Do you fix engine or mechanical problems?
No. We focus strictly on collision and auto body repairs, not mechanical or engine work.
Do you use OEM (original manufacturer) parts?
Yes. We follow manufacturer repair procedures and use OEM parts when required.
What is frame straightening and do I need it?
Frame straightening restores your vehicle’s structural integrity after a collision. It is required when the vehicle’s frame is damaged.
What is ADAS calibration?
ADAS calibration ensures safety systems like lane assist and emergency braking function correctly after repairs.
Repair Time & Process
How long do collision repairs take?
Repair time varies from a few days to several weeks depending on damage and parts availability.
What is your repair process?
Our process includes inspection, insurance coordination, structural repair, body work, paint, calibration, and final quality inspection.
Will you keep me updated during repairs?
Yes. We provide updates via phone, text, or email.
What happens if more damage is found?
We document the damage and submit a supplement to your insurance company for approval.
How do I know when my car is ready?
We will contact you once your vehicle passes final inspection.
Insurance & Costs
Will my insurance cover the repairs?
Coverage depends on your policy. We help guide you through the process.
Do I have to use my insurance company’s recommended shop?
No. You have the right to choose your own repair facility.
Do I pay my deductible to you?
Yes. The deductible is paid at the time of vehicle pickup.
What if I don’t want to file a claim?
You can pay out-of-pocket, and we can help you decide the best option.
Do you offer financing?
Yes. We offer financing options with flexible payment plans.
Safety & Quality
Do you offer a warranty on repairs?
Yes. We provide a Limited Lifetime Warranty on workmanship.
Are your technicians certified?
Yes. We are I-CAR Gold Class, ASE certified, and OEM certified.
Will my vehicle be safe after repairs?
Yes. We follow manufacturer standards to restore your vehicle’s safety systems.
Do you perform pre- and post-repair scans?
Yes. These scans ensure all electronic systems are functioning properly.
Service Area
Do you provide collision repair in Pembroke Pines, Miramar, and nearby cities?
Yes. Hollywood Collision Center provides collision repair, auto body repair, frame straightening, ADAS calibrations, dent repair, bumper repair, and auto paint services for drivers in Hollywood, Pembroke Pines, Miramar, Davie, Fort Lauderdale, Hallandale Beach, Cooper City, North Miami, Aventura, and surrounding South Florida areas.
How far are you from Pembroke Pines or Miramar?
We are conveniently located in Hollywood and serve customers from all nearby Broward County areas.
Do you offer towing services?
Yes. We can help arrange towing, and it may be covered by your insurance.
Can I get a rental car during repairs?
If your policy includes rental coverage, we will help coordinate it.
Do you offer virtual estimates?
Yes. We offer a fast and convenient Virtual Estimate option directly through our website. Click the “Virtual Estimate” button on the homepage or use the estimate link provided on our site to upload photos of your vehicle damage. Once your photos are submitted, our team will review them and provide a preliminary estimate based on the visible damage. If additional damage is discovered during the repair process, we will communicate with you and your insurance company to update the estimate as needed. This option allows you to get started quickly without having to bring your vehicle in right away.
Why should I choose Hollywood Collision Center?
We provide certified repairs, insurance assistance, high-quality workmanship, and a smooth, stress-free repair experience for customers across South Florida.
Tools, Programs & Customer Support
What is the Student RoadReady Program?
The Student RoadReady Program is designed to help teen drivers and their families understand what to do before, during, and after a car accident. It includes accident education, insurance guidance, and resources to help students stay safe and prepared on the road.
Do you offer any discounts for students?
Yes. Students who participate in our Student RoadReady Program may qualify for special discounts on out-of-pocket repair costs.
How can students or parents get the RoadReady Accident Guide?
The Student RoadReady Accident Guide will be available through our website and outreach programs. It provides step-by-step instructions on what to do after an accident.
Can you help me understand my insurance coverage before I file a claim?
Yes. We can review your situation and help you understand your coverage, deductible, and options before you file a claim.
Do you help with insurance claims from start to finish?
Yes. We assist customers throughout the entire claims process, including communication with the insurance company and submitting necessary documentation.
What if the insurance estimate is lower than your repair estimate?
This is common. Insurance estimates are often preliminary. We submit a supplement with proper documentation to ensure all necessary repairs are covered.
Can I send photos of my vehicle before bringing it in?
Yes. Our Virtual Estimate tool allows you to upload photos directly through the website so we can review your vehicle before your visit.
What happens after I submit a virtual estimate?
After submission, our team reviews your photos and contacts you with next steps. If needed, we will schedule an in-person inspection to confirm details.
Is the virtual estimate the final price?
No. Virtual estimates are preliminary and based only on visible damage. Final pricing may change if additional damage is discovered during repairs.
How do I know I’m choosing the right collision repair shop?
Look for a shop that is certified, experienced, transparent, and willing to guide you through the process. Hollywood Collision Center is I-CAR Gold Class certified and follows manufacturer repair standards to ensure safe, high-quality repairs.
Still have questions?
