Had an accident and have USAA Insurance? One of the most important things to know is that you can choose the collision repair shop you trust.
USAA offers its STARS repair network, but USAA also states that customers may choose their own repair shop. After USAA approves the estimate, it will cover reasonable repair costs regardless of which shop you select. So if you’re searching for a USAA body shop in Hollywood, FL, you can choose Hollywood Collision Center and let USAA know where you want your vehicle repaired.
Do I Have to Use a USAA STARS Repair Shop? No. USAA’s Streamlined Appraisal Repair Service, or STARS, is a network of repair shops that partners with USAA for estimates and repairs. Using a STARS shop can offer certain conveniences, but USAA clearly states that customers can also choose their own repair facility. That means you can choose a collision center based on its certifications, repair capabilities, reputation, and the level of service you expect.
Can I Bring My USAA Claim to Hollywood Collision Center? Yes. If you already have a USAA claim number or approved estimate, you can bring that information to Hollywood Collision Center. Our team can: Inspect your vehicle and accident damage Review your USAA estimate Develop the repair plan Communicate with USAA during the repair process Document additional accident-related damage when necessary Complete collision and structural repairs Perform ADAS calibration when required Keep you updated throughout the repair
USAA also states that if you use a shop outside its STARS network, the estimate must be approved before repairs begin.
What If USAA Already Gave Me an Estimate? Bring it with you. USAA’s claims process includes an inspection and approved repair estimate before repairs begin. Once the estimate is approved, you can take it to the repair shop you choose. An initial estimate may not include damage that cannot be seen until the vehicle is disassembled. If additional accident-related damage is discovered during repairs, USAA states that the repair shop can submit the additional damage and repair costs for review. If covered, USAA will update the estimate and payment. USAA also says that if your repair shop’s estimate is higher than its original estimate, the shop can work directly with USAA to address cost differences or unexpected damage.
Why Choosing the Right Collision Repair Shop Matters Modern collision repair involves much more than fixing visible dents and replacing damaged panels. Today’s vehicles may include: Cameras and radar sensors Advanced Driver Assistance Systems High-strength structural materials Electronic safety systems Manufacturer-specific repair procedures ADAS calibration requirements
Hollywood Collision Center is an I-CAR Gold Class and OEM-certified collision repair facility serving Hollywood and surrounding Broward County communities. We repair all makes and models and provide collision repair, structural repair, refinishing, insurance claim assistance, and ADAS calibration.
Already Have a USAA Claim? Start With Hollywood Collision Center If you have already filed a USAA auto insurance claim, you do not have to automatically use a STARS repair facility. USAA itself states that you can choose your own shop for repairs. Already have your USAA claim number or approved estimate? Bring it to Hollywood Collision Center and let our team help guide you through the next steps.
Have a USAA claim? Request a Virtual Estimate or schedule your collision repair appointment today.
